Terms and Conditions

Welcome to Santhosh Jewellery. By accessing or using our website, mobile app, or online services, including Digital Savings, and online jewellery purchases, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must refrain from using our services.

2. Services Provided

Santhosh Jewellery offers the following services:

• A wide range of trending and traditional jewellery collections
• Direct in-store shopping, allowing customers to visit the showroom and purchase their preferred jewellery
• Expert assistance and a trusted buying experience for all jewellery needs

All services are subject to availability and may be revised periodically to serve customers better.

3. User Eligibility

You must be at least 18 years old to use our services. By using the services, you represent and warrant that you meet the eligibility requirements.

4. Account Registration

• Users may be required to register with valid personal information, including mobile number, email, and payment details.
• You are responsible for maintaining the confidentiality of your login credentials, MPIN, and account activity.
• You agree to notify us immediately of any unauthorized use of your account.

5. Jewellery Savings Services

• Purchases: Customers can start their Jewellery Savings Plan through the official app or by visiting the showroom, based on the available jewellery options.
• Security: All transactions are processed securely using industry-standard encryption and monitored to prevent unauthorized access.

Users must comply with the relevant regulations and guidelines, including:

• Information Technology Act, 2000 and IT Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• BIS standards for gold and silver purity
• Guidelines set by SEBI/RBI for digital transactions

6. Payments

• Payments must be made through authorized payment gateways.
• We reserve the right to cancel or refuse any order in case of errors, fraud, or non-compliance.

7. Intellectual Property

All content, designs, logos, graphics, and software on our website and app are the property of Santhosh Jewellery and are protected under applicable intellectual property laws. Users may not reproduce, distribute, or use any content without explicit permission.

8. User Conduct

You agree not to:

• Violate any applicable law or regulation
• Engage in fraudulent or unauthorized activities
• Interfere with or disrupt our services or networks

9. Limitation of Liability

Santhosh Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including financial loss, data loss, or system downtime, except as required by applicable law.

10. Termination

We reserve the right to suspend or terminate user accounts at our discretion in case of violation of these Terms and Conditions or misuse of services.

11. Governing Law

These Terms and Conditions are governed by and interpreted under the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of courts in South Andaman, Andaman & Nicobar Islands.

12. Changes to Terms and Conditions

Santhosh Jewellery reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting, and your continued use of the services constitutes acceptance of the updated terms.

13. Contact Information